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Bad JuJu - Toyota complaint escalation

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  • #16
    I'd be wanting the donar vehicle too. Changing all those things on a new car isn't on. It'll never be the same as it was out of the factory.
    2007 GXL V6 - ARB Bullbar with LED lights, snorkel, extractors, 2 1/4" dual exhaust, K&N filter, dimpled/slotted rotors, headrest dvd players, Ebay Satnav/reverse camera, GME 3100TX, Tigerz11 Side awning on custom brackets with Maxtrax mounts, 300W Invertor, ARB Underbody protection, Lightbar and STZ 265/70 tyres.
    Wish list in order I'll get them: Sliders, 2" lift, E-locker, Winch bar with winch.

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    • #17
      Yi
      Originally posted by tassie tiger View Post
      Hi Andy

      They are rectifying your issue. Rejoice. Not many people get what you are getting so I would rate their approach as amongst the best I have heard during my time with Fair Trading.

      Most just try and bodgy it back.

      Enjoy - mistakes happen - now get up the Brindies!
      Yeah, have to agree with TT, they are going to fix it ,just get it done, put it down to bad luck and move on. They aren't going to swap your car over, it's not a DVD player its a registered vehicle with registration, ctp and stamp duty.


      Good luck

      Comment


      • #18
        Doesn't matter wether it's registered green slip what ever, the bloke bought a new car so it should be new, not parts swapped over from one to the other. I agree it's probably the best he's going to get but still doesn't make it right. They f##ked up they should ware the cost of doing so. Hopefully they can at least get it back to the condition it was in when it was new.... Why not give him the new one then sell his as an ex demo ??? Then some people knowing it's an ex demo will accept a stone chip and a mark or two. I certainly wouldn't be happy and personally would be taking it further but that's me, why should they get away with it when he's out layed so much cash. Assholes comes to mind !!!!!! Cheers Steve
        Face lift 150 Prado V6 auto. No mods yet

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        • #19
          I
          Originally posted by Steve M View Post
          Doesn't matter wether it's registered green slip what ever, the bloke bought a new car so it should be new, not parts swapped over from one to the other. I agree it's probably the best he's going to get but still doesn't make it right. They f##ked up they should ware the cost of doing so. Hopefully they can at least get it back to the condition it was in when it was new.... Why not give him the new one then sell his as an ex demo ??? Then some people knowing it's an ex demo will accept a stone chip and a mark or two. I certainly wouldn't be happy and personally would be taking it further but that's me, why should they get away with it when he's out layed so much cash. Assholes comes to mind !!!!!! Cheers Steve

          Not disagreeing with you, it's not good enough but the reality is as long as it's repaired back to "as new" then at least he hasn't lost anything but his time. Stressing about getting a new car which won't happen will only prolong the frustration. I've also had quite a bit to do with fair trading in my employment and it really is called "fair" for a reason, they would say it's back to as new and that's fair so case closed. Trying to take it further only frustrates you more and life's too short imo. Again as TT said at least they owned up to buggering it up and offered to restore it to new and not fob him off?

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          • #20
            Agree with you, just a bunch of muppets and deserve a kick up the arse including the service manager for letting it happen. .......Cheers Steve
            Face lift 150 Prado V6 auto. No mods yet

            Comment


            • #21
              Originally posted by BiLLz0r View Post
              I'd be wanting the donar vehicle too. Changing all those things on a new car isn't on. It'll never be the same as it was out of the factory.
              That was an option that I gave them. I just want it sorted so I can move on.

              Comment


              • #22
                Originally posted by Steve M View Post
                Doesn't matter wether it's registered green slip what ever, the bloke bought a new car so it should be new, not parts swapped over from one to the other. I agree it's probably the best he's going to get but still doesn't make it right. They f##ked up they should ware the cost of doing so. Hopefully they can at least get it back to the condition it was in when it was new.... Why not give him the new one then sell his as an ex demo ??? Then some people knowing it's an ex demo will accept a stone chip and a mark or two. I certainly wouldn't be happy and personally would be taking it further but that's me, why should they get away with it when he's out layed so much cash. Assholes comes to mind !!!!!! Cheers Steve
                I would have had to wait ages for parts to come from Japan. This seemed like a quicker fix.

                Comment


                • #23
                  To put your mind at rest a bit Andy (well hope so anyway) we know of people who bought a new 200 series 90K plus then spent some serious coin on it at a certain well known 4wd accessory shop, bullbar, wheel carrier, brush bars, rock sliders, draws, you name it he had it fitted. What a bodgy job they did fitting the bullbar and the scratches on the rear trim when the draws were installed. He jumped up and down and they did fix it including a new bumper bar on the front. They had to cut the bumper bar to suit the shape of the bullbar there not a full replacement probably like the prado I presume. Anyway he got it back and all was good in the end but still very disappointing to happen in the first place.......Cheers Steve
                  Face lift 150 Prado V6 auto. No mods yet

                  Comment


                  • #24
                    The issue that I have now is that with the bar being removed I need to decide on the replacement. Tossing up between the TJM and the ARB. The thing is i liked the Toyota bar, its just a pity that it didn't match the quality in the brochure and of the two that were fitted they just didn't fit well to the car.

                    Comment


                    • #25
                      I am happy with the TJM bar, and think it fits the car well. But hey, everyone is different.
                      [LEFT]Silver 150 Facelift
                      TJM Bullbar, Lightforce Genisis Spots, Dual Battery System with bits from everyone, Powerful 4x4 slider/steps, Kaymar rear bar, "Genuine" Roof Racks, MSA Seatcovers, Dashmat, Tint, LED Interior Globes, Bridgestone D697s [/LEFT]

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                      • #26
                        Tossing up between the TJM and the ARB..
                        Get one of these mate: http://www.pradopoint.com/showthread...l=1#post470552

                        Sorry to hear of your problems. I happen to agree with TT. I think you have an acceptable /fair conclusion (?) to your case. Life's too short to get Solicitors involved after they have admitted responsibility and agreed to rectify.
                        [SIZE=1]03 TD 120 Grande, L&R weathershields, f&r deflectors, Sov bar Amts rad b.pl, TJM front B.P, Uniden UH7760NB Kaymar LED worklight, ARB 47l, lifestyle rack & Milford C. Barrier, 9500llb Superwinch, IPF 900SR spots, T. Dog 40mm adj shocks/struts, coils, airbagman OA6011 airbags, 2.75" Beaudesert exhaust, 300w inverter, 1L Catch can,outback rec points, R.R awning, dual batteries redarc SBI12 Cooper LT A/T3's 265/65, Safari snorkel, Hilux jets, Brains TG150, Leigh's booster diode [/SIZE]

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                        • #27
                          I have been refunded and car goes in to be fixed this week. They'll give me a free set off roofs racks for my trouble.

                          It will all be good if they do a good job this week.

                          Everything is looking positive at this stage.

                          Comment


                          • #28
                            Hope it all works well for you
                            [LEFT]Silver 150 Facelift
                            TJM Bullbar, Lightforce Genisis Spots, Dual Battery System with bits from everyone, Powerful 4x4 slider/steps, Kaymar rear bar, "Genuine" Roof Racks, MSA Seatcovers, Dashmat, Tint, LED Interior Globes, Bridgestone D697s [/LEFT]

                            Comment


                            • #29
                              Originally posted by AussieAndy View Post
                              Hope it all works well for you
                              Ha ha I thought you were responding to yourself there.
                              Coffee time


                              Sent from my iPhone using Tapatalk
                              Cheers
                              Blake

                              04 Silver Diesel GXL with lots of stuff
                              [SIGPIC][/SIGPIC]

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                              • #30
                                Hope it all works well for you

                                Comment

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