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Got a call from that YOUI insurance mob and what a friggin nightmare they are, Million questions didnt make any sense what so ever, 2 days at 40 mins per call (I kid you not) and in the end told them to jam it. One question I asked was am I covered for say a river crossing and if it goes belly up am I covered ?? All they kept saying was I was insured upto wading depth, I said I drive through bigger pot holes then that, this went on for 5 minutes. Am I covered on the beach lets say Stockton ?? Um if its a road on a map, WTF, I said no its a beach, like Fraser Island, if its a dedicated road !!! Its not a road its a beach up in QLD, Where will it be garaged ?? At my house, I just gave you the address (pissed by this time 
) behind gates, in a locked garage/carport ?? Depends some times its the garage somtimes the carport depending who gets home first between my wife or I, So which will it be ?? could be either, Well I need to know to give you a price ?? just told you if the carport is dearer then base it on that, Does it have door on it ?? Are you for #&%*ing for real, No its a carport, no gate, no roller door, its attached to my locked garage, so it has a door for the garage and carport ?? OMFG by this time Im actually laughing on loud speaker for wife to hear......... Who drives the vehicle ?? my wife and I. Who drives it most ?? Does it matter, me. Ages blah blah, So this will only be the 2 drivers ?? yes unless there may be an emergency if my wife or I couldnt drive it for some reason. So who would drive it then ?? If its any emergency I couldnt really give a rats arse whos driving it. Well we need to know to insure that person ?? It could be fu#&ing santa for all I give a shit, if its an emergency I dont CARE whos driving it. We'll sir they wont be insured ?? What even if there say over 25/30/50/70 of age. NO. No one else will be allowed to drive the vehicle and be covered. So say I go to the pup/club with my mate, I decide to have a drink and then have one to many ( I hardly drink anyway just thought Id throw the question in) my mate is sober and is over 40 and he drives my car to get me home and has a prang hes at fault, Im not covered ?? No sir only the nominated drivers will ever be covered, any body else driving will have no coverage what so ever.........In that case dont bother me by ringing me again......................................80 minutes of my life Ill never get back talking to them dickheads..................Cheers Steve
) behind gates, in a locked garage/carport ?? Depends some times its the garage somtimes the carport depending who gets home first between my wife or I, So which will it be ?? could be either, Well I need to know to give you a price ?? just told you if the carport is dearer then base it on that, Does it have door on it ?? Are you for #&%*ing for real, No its a carport, no gate, no roller door, its attached to my locked garage, so it has a door for the garage and carport ?? OMFG by this time Im actually laughing on loud speaker for wife to hear......... Who drives the vehicle ?? my wife and I. Who drives it most ?? Does it matter, me. Ages blah blah, So this will only be the 2 drivers ?? yes unless there may be an emergency if my wife or I couldnt drive it for some reason. So who would drive it then ?? If its any emergency I couldnt really give a rats arse whos driving it. Well we need to know to insure that person ?? It could be fu#&ing santa for all I give a shit, if its an emergency I dont CARE whos driving it. We'll sir they wont be insured ?? What even if there say over 25/30/50/70 of age. NO. No one else will be allowed to drive the vehicle and be covered. So say I go to the pup/club with my mate, I decide to have a drink and then have one to many ( I hardly drink anyway just thought Id throw the question in) my mate is sober and is over 40 and he drives my car to get me home and has a prang hes at fault, Im not covered ?? No sir only the nominated drivers will ever be covered, any body else driving will have no coverage what so ever.........In that case dont bother me by ringing me again......................................80 minutes of my life Ill never get back talking to them dickheads..................Cheers Steve
NRMA will only allow their "cheapest" repairers who look after NRMA's interests repair your car. I took my car to one smash repairs place only (the first pic midway down on the internet drop down list), they took pictures and documented the damage and said they'll be in contact. They called me a few days later to apologize that BD wouldn't allow them to do the repairs because they were too expensive. I saw red. The repairer apologized over and over and just said BD want it done cheaper than they afford to do it. Their hourly rate was $35/hr, and BD will only pay $24/hr for repair work even if the accident wasn't my fault. I won't go into the rest because my phone call with a BD manager after this infuriated me. I'm pulling my policy from them as soon as the year is up to the day. I wish I never phoned them for a price in the beginning to be honest. Any other insurer has got to be better than this.
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